Retention Metrics That Matter - Deepstash
Retention Metrics That Matter

Retention Metrics That Matter

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Retention Metrics That Matter

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Retention measures how long your customer stays actively engaged with your product or business.

The two key retention metrics are:

  • Core retention: The total number of active users after a specific time period.
  • Proxy retention: These are action-based metrics. They are the core actions users need to take to support your model. It is not pure retention but an action that should lead to retention at some time.

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A product-market fit gives you a sense of how ready your product is for the market. It's a measure of revenue against the payback period and shows the percentage of users who value your product over a period of time.

When you have a product-market fit, you can:

  • Scale your company
  • Spend money on growth
  • Be confident in your financial modelling
  • Be confident in your retention models.

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A cohort is a group of users who experience the product value at about the same time.

  • Look at users for a month. The first month is Month Zero. All the users that experience the product in Month Zero is your cohort.
  • Track the behaviour of each key retention metric for that cohort of users.

A PM can look at data per cohort to see what numbers improved over time. This can highlight the value within your product that attracts and keeps your users.

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Building a Retention Chart

The Activation Curve shows the number of users activated over a specific period of time.

Many early-stage companies have bad retention at the start. They can get customers in but haven't figured out the mechanics to keep them around. When the metrics start to improve over time, you generally have the concept of product-market fit.

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  • Have enough tooling to track signups on a cohort basis, such as Google Analytics, Google Analytics 360, Segment, Mixpanel, or Amplitude.
  • Know your proxy metric. What action is the user performing? (consuming content, a download, a daily active user?). Your proxy metric will be similar to your main goal metric, such as monthly active subscribers. 

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Focus on new users and the initial experiences they have with your product. 

To create a great first impression:

  • Run experiments on user onboarding.
  • Personalise your sales process.
  • Incorporate feedback loops.

Target better users. Look at the channels users come through (targeted and organic). Measure each channel to find your ideal customer.

Kill features that don't provide enough core value. Use Firebase experiments to see how a rollout or a build is impacting retention metrics.

Change your model or your pricing.

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