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How to network effectively
How to read body language
How to find common ground with others
Trust is the most underestimated factor that can create or destroy everything within a few seconds.
Trust affects everything in our lives 365 days a year, from our work to our personal relationships.
Various kinds of relationships are built and sustained by trust but they can also be damaged by lack of trust.
If trust is removed, deepest relationships and connections will fall apart. The impact doesn’t just stay in our present moments, it also creeps into our future moments.
Trust happens in five waves:
The first wave of trust depends on our self–confidence. Can people trust you? How credible are you?
To build our credibility, we need to understand four cores related to character and competence:
Research has shown that most people do not keep the commitments and promises they make to themselves.
A 2005 Harris poll found that only 8% of Americans stick to their New Year resolutions even though 50% make those resolutions. After repeated failure to create and keep promises to ourselves, it starts to degrade our self–confidence.
To use the metaphor of tree to better understand the four cores of credibility:
When we can’t fully trust ourselves, we find it hard to trust others.
It's about learning ways to increase trust and how to avoid destroying it.
Behavior 1: Talk straight
Warren Buffet writes a management letter for his company’s annual report with no fluff. He doesn’t mind adding the mistakes he made during the year.
Behavior 2: Show respect
Treat everyone with respect.
Behavior 3: Be transparent
In the present global economy, transparency is becoming popular as the critical value in organizations.
Behavior 4: Right wrongs
When you're wrong, don't hesitate to make things right ASAP.
Behavior 5: Show loyalty
When you are loyal, people will see you as trustworthy.
Once you start to extend trust to people, you are empowering them to trust you too. Then, you will be able to create a high–trust culture that makes everyone do their best all the time.
In the corporate world, the biggest “aha” moments often happen when people realize that there is low trust in their organization because the principles were violated by both individuals and the organization.
When you see some companies, how do you feel about them? Perhaps, you have heard great things about their products, services, or leadership. So, you are likely to buy from them or recommend them to your family and friends.
Market trust is all about reputation or brand.
It’s about how you feel about buying from a business or spending your time there. It also affects how you will recommend them to others.
In late April 1992, the trial of Rodney King led to riots and city blocks were set on fire and looted in LA. Businesses lost billions. However, not a single McDonald’s restaurant in the area was touched.
The local residents knew McDonald’s cared about the community and they didn’t want to destroy something that took care of them. The sense of social responsibility by McDonald’s created societal trust that had clear measurable and observable results.
Contribution is the main principle of societal trust.
Trust affects everything we do in life.
It impacts our work, relationships, communication, etc.
One reason why trust is so beneficial to us is that it facilitates good communication.
Relationships are built and sustained by trust, and they can also be broken by lack of trust just by a single violation.
A junior reader who enjoy topics that advocate for self-improvement. Also a proponent of healthy living and mindfulness (still learning). Let’s connect and explore the world of books together!
Trust is a simple word, but has a deep meaning. It can create or destroy everything within a few seconds. Learn how to gain trust and why it is important.
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