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You can’t remember everything, but at least remember people’s names. Repeating their names during the conversation is a good memory reinforcement. Also, listen with interest, pay attention, engage and be empathetic.
Don’t: check your cell phone or look around the room to see if someone more important is there during a conversation.
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Keep yourself informed and speak with conviction. Use words like “I am sure” vs. tentative words like “I think, I hope and I feel.” Use humor, even if it is self-deprecating.
Don’t: Confuse humor with bad joke telling. And don’t overdo on the self-deprecation to the point you push yourself out of the conversation that it takes away from who you are.
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Be open, approachable, gracious and graceful. Walk up to someone, smile, make eye contact, shake hands. Introduce yourself by saying your name.
Don’t: Overdo it. When you smile, be authentic. If your smile is not in your eyes, people will know you're faking it.
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Let the conversation revolve around the person you’re talking to. This makes people feel like they matter and makes them more comfortable with you.
Don’t: Let your ego drive the conversation.
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Like yourself. It’s much easier for others to like you if you like yourself. Be optimistic, enthusiastic, comfortable with who you are and consistent.
Don’t: Trot out all your issues or you risk pushing people away. We all have problems, but compartmentalize them, park them in a corner and bring them out for close friends and family.
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