Dymphna Lanjuran's Key Ideas from How To Win Friends and Influence People
by Dale Carnegie

Principle 1

• The only way to get the best of an argument is to avoid it.

Principle 2

• Show respect to the other person's opinion. Never say, "You're wrong".

Principle 3

• If you are wrong, admit it quickly and emphatically.

Principle 4

• Begin in a friendly way.

Principle 5

• Get the other person saying "yes yes" immediately.

Principle 6

• Let the other person do a great deal of the talking.

Principle 7

• Let the other people think the idea is his or hers.

Principle 8

• Try honestly to see things from the other person's point of view.

Principle 9

• Be sympathetic to the other person's ideas and desires

Principle 10

• Appeal to the nobler motives.

Principle 11

• Dramatize your ideas.

Principle 12

• Throw down a challenge.

Be A Leader : How To Change People Without Giving Offense Or Arousing Resentment - Part 1

• A leader's job often includes changing your people's attitude and behaviour. Some suggestions to accomplish this are :

Principle 1

• Begin with praise and honest appreciation.

Principle 2

• Call attention to people's mistakes indirectly.

Principle 3

• Talk about your own mistakes before criricizing the other person.

Principle 4

• Ask questions instead of giving direct orders.

Be A Leader : How To Change People Without Giving Offense Or Arousing Resentment - Part 2

Principle 5

• Let the other person saves face.

Principle 6

• Praise the slightest improvement and praise every improvement.
• Be hearty in your approbation and lavish in your praise.

Principle 7

• Give the other person a fine reputation to live up to.

Principle 8

• Use encouragement. Make the fault so easy to correct.

Principle 9

• Make the other person happy about doing the thing you suggest.