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Effective communication is an attainable and deliberately acquired skill set, one that can be learned and practiced over time.
While it’s true that individual attributes can make these abilities easier to acquire, there is nothing that the world’s best communicators have that you can’t acquire through hard work.
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To become a more effective communicator, you must 'smoke out' original thought. Rather than conforming to the status quo, make a conscious decision to abandon overdone and clichéd material/
Citing tired platitudes might win you a few "cool points" in social media circles, but they will only take you so far if you're truly striving to effectuate change.
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Once you’ve developed a fresh idea, work on organizing your message and polishing your delivery. Think about:
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Practice it in front of someone with a good eye and ear for impeccable delivery. Whatever you do, don't become defensive. Throw your ego out the door and apply what you learn.
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Poor listening skills create roadblocks to communication, especially when the single-minded goal of the speaker is to be heard.
A speaker communicates best while he or she listens actively, which helps them to respond more organically to the needs of the audience, while simultaneously expanding their understanding of the nuanced dialogue taking place.
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George Bernard Shaw
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... involves purposeful exchanges between all interested parties.
If you’re doing all the talking, you’re not maximizing opportunities to create reciprocal understanding or expand the reach of your thought leadership.
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Develop rapport by engaging in real dialogue.
People who engage in dynamic, interactive dialogues, rather than defaulting to stale monologues, establish trust, develop rapport and experience greater empathy from their audiences.
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Check in with your audience to make sure that they "got" what you intended to give:
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Responding to emails as soon as you receive a notification gives others the impression that you’re at their beck and call. It also prevents you from reflecting on your own priorities for...
To avoid filling the email box of staff members, only CC the relevant parties. Ask your team to respond to you individually instead of using the reply-to-all button.
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Unsolicited advice sends a message that you're jumping in because they can't handle the problem. It leaves them feeling less competent and capable, undermining their ability to handle the situation...
When giving advice, people with more experience often make the mistake of assuming that they know best.
To offer expertise in a way that's truly helpful, use it to inform the person about the decision at hand. Tell them what you know about their options, possibly offering a recommendation, then let them use that information to make a sound decision.
Instead of imposing your opinion, guide them through the process you might use to reach a conclusion. Ask the questions you would ask yourself, and give them an opportunity to talk through the options with you. That approach will help build problem-solving skills that translate to future dilemmas.