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5 Ways To Go From Reacting to Responding
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Take a Deep Breath
Taking a deep breath will take away that stressful or anxious feeling that builds in your chest. Stepping back to focus on your breath for a second, allows you to respond instead of reacting purely on that emotional buildup.
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Put That Moment Into Perspective
When you react in a short-tempered manner you need to ask yourself if what happened in the moment was the cause or it was something deeper that had been building up and burst.
Step back and take a deep breath while thinking about this very moment. Is it even that big of a deal to react in such a way that impacts not only you but the other person?
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Think About The Recipient
When you react instead of respond, you might feel guilty. But make an effort to try to think how the other person feels and how they perceive you now.
If this is a recurring theme it’s now become the total perception they have on you.
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Apologize Immediately
Try to be open and honest and sincerely apologize. The alternative is to let the negativity linger throughout your relationships.
Stress that the cause of your actions has nothing to do with the moment, and more importantly, has nothing to do with the other person. The more open and honest we are with each other the more trusting and deeper our relationships become.
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Reflect
You need to dig deeper into why that reaction occurred. Think about the surroundings or environment that may have led to such a reaction.
Take some time each day and dedicate it to reflection; just fifteen to twenty minutes. However you do it, reflect and express, preferably in writing.
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SIMILAR ARTICLES & IDEAS:
7
Key Ideas
Reacting and Overreacting
Not all intense responses are overreactions.
The problem arises when you start to react in a bigger way than justified. Overreactions never make the situation better.
Types Of Overreactors
- Internal: they overthink the things that don't go their way and are unable to put their focus onto something else.
- External: they yell, scream, or snap back at people when something isn't exactly how they want it.
Know Your Triggers
This way, you can learn to be more in control of your reactions:
- Identify the things that bother you the most (rejection, criticism, or even something that has nothing to do with you).
- Think about basic contributing factors like lack of sleep, being hungry or thirsty, or being overworked.
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Key Ideas
Negative Feedback
Why are people scared of Feedback
Normally people react with caution and fear towards negative feedback, but it is much better than no feedback at all.
Informing the colleague/subordinate/client/customer or individual about something that is not working, is always beneficial, and builds transparency and trust.
Check how it impacts the person
The fundamental goal of giving feedback is to help the person you’re giving it to. They should realize that you are not trying to make them feel bad, and this is an exercise to help make them better.
How it impacts each individual is going to be different so a tailor-made approach is required.
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Key Ideas
Effective communication
... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...
Effective Communication is vital in business
- It helps to create effective brand messaging. It determines how your brand is perceived and also builds trust with customers.
- Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience." Microsoft’s 2016 Global State of Customer Service Report.
- It enables positive team relationships. Effective communication helps to unite teams and create a safe environment to express themselves.
It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.
Worst Communication Mistakes
- Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
- Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
- Assuming Instead of Asking More Questions.
- Using Negative Tone. Choose words carefully to eliminate negative reactions.
Avoiding Difficult Conversations.
Reacting, Not Responding.
Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.