Leaders should choose a decision-making model before moving into problem-solving.

Good choices at defining moments on important matters make all the difference for people, organizations, and societies. Every time you are in front of a defining and complex problem, you have...

• The hub-and-spoke decision-making model. It's likely you don't have enough experience, brainpower, or time to succeed. The way forward is using a small group of elite talent, traditional experts, or a consulting team and having them set the course. This model uses interview...

• Frame the challenge or problem as a question. "What must we do now to become number one in commercial lending?"
• Carefully consider all the people who can meaningfully answer the question and involve many who will need to execute them.
• Don't tell people what to exp...