Design Systems with Your Most Vulnerable Users in Mind - Deepstash
Design Systems with Your Most Vulnerable Users in Mind

Design Systems with Your Most Vulnerable Users in Mind

Curated from: hbr.org

Ideas, facts & insights covering these topics:

4 ideas

·

596 reads

4

Explore the World's Best Ideas

Join today and uncover 100+ curated journeys from 50+ topics. Unlock access to our mobile app with extensive features.

Think about vulnerable employees when choosing the default option

Think about vulnerable employees when choosing the default option

If one option is better for rich and experienced people while another is better for vulnerable individuals, use smart defaults, which pre-select different options for different people to try to benefit all people.

When that is not possible, always choose the option that benefits vulnerable employees, because they are typically more likely to keep default options.

16

394 reads

Remove options that are worse for all employees

Remove options that are worse for all employees

Another effective tool to reduce inequities and improve decisions is to eliminate options that are inferior to other options in every way, which are called dominated options.

Like other nudges, removing these options benefited people with low socioeconomic status most because they were less likely to have the knowledge needed to determine which options were most beneficial to them.

13

74 reads

Remove sludge

Remove sludge

Employees often face overly complex decisions with too many options, paperwork burdens, or hard-to-understand terms. These burdens, sometimes called sludge, almost always harm vulnerable and low-SES people most.

In many cases, firms can reduce or remove these burdens, or at least provide tools to help their employees make good decisions.

13

66 reads

Make it automatic

Make it automatic

Defaults can be used by firms and policymakers to make beneficial behaviors easier and more automatic. During the first wave of COVID-19, Amazon and other employers automatically sent free masks to all employees. These changes can be very beneficial, especially for the poor and vulnerable.

13

62 reads

IDEAS CURATED BY

heisenberg

Digital marketing at dentsu. Invested in the symbiosis of marketing, psychology, and design. Photographer at heart.

Pranav P.'s ideas are part of this journey:

Managing People

Learn more about personaldevelopment with this collection

Conflict resolution

Motivating and inspiring others

Delegation

Related collections

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates