Ideas from books, articles & podcasts.
In Japan, phenomenal customer service is not limited to just high-end luxury shops and hotels. If you walk into any regular store, you will likely be greeted by an employee who will politely welcome you in, bow to you, and rush to help you as soon as they realize you need assistance. Their unifor...
This is not to say that Japanese people always love their jobs. In any job, there are moments that are tiring, boring, and tedious. But the idea of putting your best foot forward in your work — ganbaru — is one that is widely valued, no matter your pro...
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Taking things to head and being arrogant causes lots of confusion to deviate from reality and err.
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