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"I think that's where we get it wrong, is that we think any bit of information is meaning that we are less than as a person or that we are unworthy or unfit or incapable. When really, feedback is just information, and you have the power to decide what you do with it."
SHANITA WILLIAMS
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The power is yours
Remember that you don't have to use every bit of feedback that comes to you.
So if you get some feedback that you don't think is relevant? You don't have to take it in.
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Remember the acronym SIFT
Consider the source, impact, frequency, and trends of the feedback so that you can make a decision about how you want to incorporate it (or ignore it.)
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Ask for time and take notes to review later
Ask for time if you need it so you can process the feedback you're getting.
And take notes, or ask the other person for notes so that you can revisit the feedback later on.
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Practice active listening
Check in as the feedback is coming by repeating back and affirming what you've heard.
Active listening gives you a break to process so that you can hear the truth that might be in the feedback without getting so defensive.
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Stay OPEN
- Observe, probe, express how you feel, and then decide on the next steps.
- Check in on how your body is feeling.
- Ask follow-up questions that can clarify the path forward.
- Express how you genuinely feel.
- Then, decide what the next steps are for you.
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