How to Give Feedback Effectively?
Curated from: asana.com
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Prepare and Time Your Feedback
Ask Before Giving Feedback: When appropriate, check if the person is open to receiving feedback.
Be Timely: Offer feedback soon after the event to ensure relevance (ideally on the same day or within a few days).
Prepare in Advance: Plan what you want to say and choose a private setting for the conversation.
- Example: "I’d like to talk about your recent project. Can we schedule a time to discuss it privately tomorrow?"
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Deliver Feedback Effectively
Be Specific: Use the Situation-Behavior-Impact model
- Example: "During the presentation, you used several technical terms that confused the audience. It would help to simplify the language for better understanding."
Avoid the "Feedback Sandwich": Don't sandwich negative feedback between positive comments, as it can dilute the message.
Use "I" Statements: Frame your feedback from your perspective to avoid sounding accusatory, e.g., "I noticed that..." or "I felt that..." instead of "You always..."
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Focus on Clarity and Actionability
- Clarify your Intention: Explain why you are giving the feedback and what you hope to achieve. Show that you care before offering critique.
- Be Clear and Direct: Avoid vague statements like "Good job" and instead provide specific details. Use the "what/why" approach - Explain what the person did and why it was effective or ineffective.
- Offer Actionable Advice: Suggest specific improvements or alternative approaches. Example: "To improve your presentations, try maintaining eye contact with the audience and speaking more slowly."
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Create a Constructive Dialogue
Engage in a Two-way Conversation: Ask for the recipient’s perspective and encourage them to share their thoughts.
- Example: "What are your thoughts on the project? Do you feel there are areas where you need more support?"
Show Empathy: Consider the recipient's emotional state and personal circumstances.
- Example: "I understand you’ve been under a lot of pressure lately. How can we adjust your workload to make it more manageable?"
Maintain a Balanced Approach: Aim for a 75/25 ratio - Strive to give about 75% positive feedback and 25% constructive criticism overall.
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Foster a Feedback-Rich Culture at Work
- Make Feedback Regular: Incorporate feedback into daily interactions, not just during performance reviews. This helps in addressing issues promptly and maintaining continuous improvement.
- Encourage a Growth Mindset: Create an environment where feedback is seen as a tool for development rather than criticism.
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IDEAS CURATED BY
CURATOR'S NOTE
Giving effective feedback is a crucial skill in both professional and personal settings. Here are some strategies to provide feedback that is constructive, well-received, and actionable.
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