Never just text your reports "hi" | Zapier - Deepstash

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The history of hello

The history of hello

  • What do you say after you pick up the phone? Most people say "hello," and there's a reason for that: phone companies taught people to say it in the 1800s. 
  • The word caught on, in part, because phone books instructed people to begin conversations by saying "hello" as a way to confirm both people were on the line. This habit, and the word, stuck. The medium created a new kind of etiquette.
  • But team chat tools are a different medium than the telephone and require a different kind of etiquette.

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Get to the point

Because text-based messages are different from a phone call, saying "hello" before getting to the point actually makes communication take longer.

This is less efficient than the alternative:

  • You say hello and ask your question.
  • Eventually, the other person answers the question.

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When managers text "hi"

If a manager ever texts "hi," "hello," or "hey," without any further context, most people will assume that they're fired. The same goes for "are you around?", "let me know when you get in," and "can we talk?"

If you're a manager, don't text your report "hey" and then wait for them to respond. Get to the point, or we're going to assume the point is very very bad.

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Communicating sensitive topics in a remote setting

If you actually do need to have a serious (and potentially career-affecting) conversation with someone in a remote context, consider doing it during a regularly scheduled one-on-one session, so there's no pre-conversation anxiety.

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CURATED BY

kareburn

Teacher for special educational needs

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