Instead of casting blame and saying things like "you did this" and "you did that," try using "I" statements.
An 'I' statement stops people from becoming defensive when bringing up a topic of concern.
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How to create a positive work environment
Conflict resolution strategies
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Similar ideas to Use "I" Statements
Instead of telling others how awful they are, using ‘I statements’ expresses your own feelings and needs, especially related to the topic that is dividing you.
This creates a peaceful resolution based on meeting each other’s needs.
A sentence starting with “You...” comes off as more of a judgment or an attack and puts people on the defensive.
If you start with “I,” the focus is more on how you are feeling and how you are affected by their behavior. Also, it shows more ownership of your reactions and less blame....
Statements like "Everything will be fine," or "It could be worse," rarely help.
Instead, try saying things like, "There's help available; we'll find it together," or “I’ve seen you get through extremely challenging times in the past, I believe in you.”
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