If a customer tells only you how to give them a great service, that's information that only you've got.

That puts you at an advantage over others in your sector. Find ways to draw that information from your clients or audiences.

How you respond to criticism is vital. Try to avoid getting into an argument. Instead, lead the exchange into a discussion on how to solve the issue. You'll waste less time guessing how to fix things. "So, you'd like to change the design - what would you say is the main thin...

Criticism means someone wants to tell you what you're doing for them. It is an opportunity to learn more about the person and change them into satisfied customers or audience members.

Take some time before you respond. Someone who can take and act on criticism means they ...

If someone doesn't like your work, don't take offense. Even if you feel the criticism is unfair, don't react negatively as you can irreparably damage your reputation.

A good professional can take criticism and not respond as if it's an attack. At the very least, they can ...

Taking criticism can be a hard thing. At some point, you will find someone who wants to tell you how to do things better.

But feedback can also be a good thing as you can use the criticism to give you a competitive edge.