Know your stressors

When you’re able to manage and reduce your negative emotions, you’re less likely to get overwhelmed. 

If someone is upsetting you, don’t jump to conclusions. Instead, allow yourself to look at the situation in a variety of ways. Try to look at things objectively so you don’t get riled up as...

Emotionally intelligent people tend to use more specific words that can help communicate deficiencies, and then they immediately work to address them. 

EQ is not only the ability to identify and manage your own emotions, but it’s also the ability to recognize the emotions of others.

Centering on verbal and non-verbal cues can give you invaluable insight into the feelings of your colleagues or clients. 

Practice focusing on others and walking in their shoes, even if just for a moment. Empathetic statements do not excuse unacceptable behavior, but they help remind...