Emotionally intelligent people tend to use more specific words that can help communicate deficiencies, and then they immediately work to address them. 

Centering on verbal and non-verbal cues can give you invaluable insight into the feelings of your colleagues or clients. 

Practice focusing on others and walking in their shoes, even if just for a moment. Empathetic statements do not excuse unacceptable behavior, but they help remind you that everyone has their own issues.

Take stock of what stresses you out, and be proactive to have less of it in your life. 

If you know that checking your work email before bed will send you into a tailspin, leave it for the morning. 

How you react to challenges either sets you up for success or puts you on the track to full-on meltdown mode. 

To help you bounce back from adversity, practice optimism instead of complaining. What can you learn from this situation? Ask constructive questions to see what you can take away from the challenge at hand.