Why People Complain

  • Venting: Complaining to release strong emotions
  • The Active Effective Complaint: The complainer makes a specific complaint addressed at the person responsible, in order to improve the situation
  • The Ineffective Complaint: Complaining in order to feel some sense of control over something which the complainer cannot control

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Seven Destructive Habits that Kill Solid Communication

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Seven Destructive Habits that Kill Solid Communication

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