Learn more about business with this collection
Identifying the skills needed for the future
Developing a growth mindset
Creating a culture of continuous learning
You need to adjust your mindset to think of feedback as a practice. It's something that you do over and over again as part of daily business.
CRAIG WORTMANN
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2. Open with Empathy
You're not just a coach -- at the end of the day you're still a human just like every worker you have beside you and it's important to check in with them from time to time.
The key to sales coaching is empathy. The simple check-ins opens the conversation to the possibility of real feedback...
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15 reads
1. Set Up a Feedback System
Delibarately set coaching conversations into every interaction (as time permits). As the leader or sales coach, you are responsible for helping your teams "fine-tune" your message to clients.
Building feedback allows the person grow into the kind of salesperson they want to be.
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20 reads
4. Collaborate on Redefining Excellence
The key for sales coaches is to collaborate with their salespoeple to get the most of what they have, taking into account, of course, the changes in people's situations and shifts in the buiness landscape.
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10 reads
3. Focus on The Two Important Questions
When providing feedback about specific performances we must use the simple framework that builds salespeople's confidence and competence:
"Did Well" and "Do Differently"
These two phrases builds confidence by asking what they did well while you add your own observations and addressing...
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11 reads
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- In physics: a practice loop is every problem you solve.
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Practice Your Social Skills
The way to improve at anything is to practice.
Feedback is an important mechanism for practice. You try something, you get a response, and you use that response to adjust your output for next time.
Collect feedback
- Ask your trusted testers: what do you like about this product? What are the three things you would change about it? Would you use this?
- Negative feedback is really important at this stage and you need to know what to do with it.
- Make a change of so...
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