Learn more about teamwork with this collection
How to build confidence
How to connect with people on a deeper level
How to create a positive first impression
Avoid jumping right into business
Ask questions to better understand the person and his/her motivations and values.
Start with open-ended questions about family, pursuits outside of work, why they joined your organization, and why they have stayed. And share your own story.
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125 reads
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The “Stop-Start- Sustain” framework
Invite a detailed conversation about the current role with a “Stop-Start-Sustain” framework:
- Stop – things that are counterproductive, prohibitively burdensome, or inefficient
- Start – ideas for improving the role and the company
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119 reads
Give them time to prepare for the talk
Schedule things at least a few days in advance and share a complete agenda.
It’s intimidating to talk to the new boss, and more so when the topics are unknown.
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496 reads
Discourage gossip and personal attacks
Expect that some teammates will interpret time with the new leader as an ideal opportunity to denigrate other co-workers.
Head this off at the pass with a ground-rule: In that initial conversation, we won’t be talking about the effectiveness of anyone except for the employee’s direct r...
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93 reads
Address unspoken assumptions
Some teammates may be expecting enhanced compensation or promotions based on verbal statements made by your predecessor. A teammate may have even expected to get your job.
As such, it’s a good idea to directly ask “what career conversations have you had before today that may not be capt...
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97 reads
Keep the door open
During that first meeting, schedule a follow-up talk a few weeks out.
And make clear that you value an ongoing candid dialogue.
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74 reads
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- Use your eyes – To better understand others, pay attention to body language clues, such as your conversation partner protectively crossing his or her arms.
- Embrace a “beginner’s mind” – Remain open-minded, letting go of any assumptions of your own ...
Observe People Interacting With Products
- Pay attention to micro details and ask yourself why people react to your product the way they do
- Observe their facial expressions as they try various aspects of your product, and try to spot moments when they're hesitant, confused, excited, etc.
- In those moments, ask open-...
Cultivate an effective network
- Ask questions. Instead of thinking of selling yourself, focus on the other person. Invite someone to share about themselves by asking open-ended questions.
- Listen well. Give all your attention to your conversations, listen without interruption, and...
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