The pandemic upskill
Businesses had to change their processes when the pandemic hit. Lots of scanning and signing that happened in the office infrastructure now had to be moved to a hundred different spaces: workers' home offices, sitting rooms, kitchens. Companies had to figure out new ways of doing old procedures.
Some businesses, however, managed to use the pandemic to improve their collective skillset. With a move back to the office (even if partial), there is a real worry that some old habits will kick back in, and we'll lose the momentum on making life easier with technology:
A McKinsey report showed that 92% of companies interviewed didn't think their business model could survive the digital revolution—and that was before the pandemic ever hit. In this sense, the pandemic just accelerated the inevitable.
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