How to deal with uneasy tension in the office - SmartCompany
In a working relationship, the resolution must be reached as people need to continue working together. Compromise is essential to find a resolution that allows everyone to continue with business as usual.
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Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
It helps you preserve your neutrality.
It is effective in getting others to pause, reflect, and get clear with themselves about what the problem actually is.
You may get each ...
Once you have the basics of what happened and how long it has been going on, you can move on to asking more probing questions:
When conflict arises, you need to raise the issue with the parties involved.
Emphasize the need for your employees to address it. Explain that negative feelings and thoughts c...
Speak with each party separately to gain their perspective on what the tension is all about.
Make sure that along with any emotional information, you discuss specific facts or events that led up to or inflamed the situation.
Allow them to share their version of the events or issues.
Often, this step will elicit issues or facts that the other party was unaware of.