The customer experience is your best marketing
Create an amazing service experience that gets customers to not only come back, but to also share that experience with their friends, colleagues and family members. That may be the best form of marketing there is.
But beyond the actual customer experience, the interaction and engagement that happens before the sale needs to be considered as part of the experience. It’s about engagement, interaction and relationship building… before the customer ever decides to spend any money with you.
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