What Products Customers Want to Buy - Deepstash
How To Give And Receive Constructive Criticism

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Understanding the importance of constructive criticism

How to receive constructive criticism positively

How to use constructive criticism to improve performance

How To Give And Receive Constructive Criticism

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What Products Customers Want to Buy

Customers "hire" products to do specific "jobs".

Customers - people and companies - have "jobs" that arise regularly and need to get done. When customers become aware of a job that they need to get done in their lives, they look around for a product or service that they can "hire" to get the job done.

Effectively, conveniently, inexpensively as possible.

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Getting the Scope of the Business Right

Instead of asking what their company does best today, managers should ask, "What do we need to master today, and what will we need to master in the future, in order to excel on the trajectory of improvement that customers will define as important?"

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CLAYTON CHRISTENSEN

“Competitiveness is far more about doing what customers value than doing what you think you’re good at."__

CLAYTON CHRISTENSEN

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The “RPV” Framework

Three classes or sets of factors that define what an organization can and can not accomplish:

  • Resources: they include tangible things like people, equipment, and real estate, but things like brands, information, and reputation are also valuable resourc...

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Deliberate Planning vs Discovery-Driven Planning

DELIBEDeliberate RATE planning (traditional / for existing-sustaining):

  • make assumptions about the future
  • make a strategy based on those assumptions & build financial projections based on that strategy
  • make decisions to invest based on those financial projections

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The Growth Imperative

The Growth Imperative

Investors don’t seem to care so much about a company’s assets or how much money it makes in the present, they're most interested in seeing growth. But after the core business matures, growth usually plateaus. This is the time to work on new growth opportunities, ...

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The Two Types of Disruptive Innovation

  • New-market disruption: this is where disruptive products compete with non-consumption. They create new markets and reach people who previously weren’t consumers. As their performance improves, they run into some existing markets to disrupt. 
  • Low-end ...

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Understanding Your Market

Marketers put a lot of emphasis on market segments, dicing up the populace and finding the percentage that will need or want the product. But if you get the process wrong, you can end up without any actual customers. 

To accurately segment the market, don’t focus so much on the attr...

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What Is Jobs To Be Done Theory

What Is Jobs To Be Done Theory

JOBS-TO-BE-DONE is a perspective — a lens through which you can observe markets, customers, needs, competitors, and customer segments differently, and by doing so, make innovation far more predictable and profitable.

  • Markets aren’t defined around products, but groups of people trying t...

Gain an Understanding of What Customers Want

Collect the voice of the customers at risk.

This will help you be aware of many important things including the reason your customer bought your product, why they stuck around, and what made them cancel. The following methods and campaigns can be used to learn more about your customers:

Customers: from passive buyers to co-creators

  • Before self-service shopping, online stores, social networks, and recommendation platforms, the consumer’s role was limited to buying what was on offer. 
  • Today, customers are more than just passive consumers of products and services. They are partners, co-creators, patrons, advocates...

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