Creating a knowledge base
The only downside to having a knowledge base is that it's time consuming to develop, but here are the benefits of having it:
- It will lessen the strain on your support team
- Allow for faster onboarding
- Greater consistency of support; and
- Saves time for both support and customer
20
53 reads
The idea is part of this collection:
Learn more about teamwork with this collection
How to manage workplace stress
How to prioritize and make better decisions
How to learn anything fast
Related collections
Similar ideas to Creating a knowledge base
Planning
An editorial calendar provides the team with a clear view of the tasks:
- Allows the team to develop quality content in advance of publication time.
- Enables staff in other departments to be in the communication loop.
- Promotes posting consistency, which ultimately leads to...
Picking your tools
- Selecting customer service software: You need to know the difference between "nice to have" features versus necessary features along with the apps that you need to integrate. Having slow or unhelpful tools will waste your support's time.
- Internal Systems: Customer s...
Tips for Reading Faster
- Always have books for pleasure. If you're not interested in what you're reading you ultimately won't read at all.
- It's okay not to finish reading your books and switch them. Remember the more books you read, the more fluency you'll have, and the gr...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates