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Understanding the importance of constructive criticism
How to receive constructive criticism positively
How to use constructive criticism to improve performance
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Step 4: Reflect
As you are exploring the situation with the other person, slow down and pay attention. As you listen, reflect on what you are hearing to make sure you understand it clearly.
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Step 7: Powerful Agreement
After stating what you want, follow up with questions to see if that works for them. This fully engages them in deciding a solution so they will take ownership and feel inspired to follow the new plan.
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Step 2: What Do I Want?
The next step is to tune into that internal resistance and get curious. Ask yourself: What’s happening here? Why am I upset? And, most importantly: What do I want to be different?
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Step 5: Impact
It's essential to share the impact of their behavior on you, and your reactions. Tell the other person what happens inside of you when they do X, Y, or Z. Just like with the previous steps, avoid using blaming language that makes the other person bad or wrong.
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Step 3: I Noticed…
It’s OK to feel upset inside, but if you charge at them with accusations and hostility, the most natural reaction in the world is going to be defensiveness and fighting back. Instead, you can simply point out what you noticed to enter the conversation. The purpose is to bring up the challenging t...
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Step 1: I Don’t Like It
Notice that moment of internal resistance. It could come as irritation, impatience, or some other internal feeling of: Hey, I don’t like that.
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Step 6: Desire
Once you’ve stated the impact, you then move on to sharing what you actually want. Since you discovered this in Step 2, it will be a breeze to simply share it out loud.
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Empathy
- Cognitive and emotional empathy: You can describe things in ways your colleagues can understand because you are aware of different perspectives.
- Good listening: You pay full attention to the other person and make sure you understand what they are saying.
What is listening?
Listening does not mean hearing just to respond. It is hearing to understand.
Listening is not to judge/analyse what the other person is saying, it means to fully concentrate on what is being said. It is about using empathy & compassion & understanding the complete message, including the un...
Step 2: Slow Down
The brain does not instantly register when your stomach is full. It takes your brain 20 minutes to send you that signal and for you to get that comfortably full feeling. That means that you need to slow your eating down. Even if you are making healthy choices with your foods, you still need to sl...
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