How to Give an Effective Explanation (Not an Excuse)
Prefacing your explanation with things like, “I don’t want to sound like I’m making excuses, but…” can send the wrong message.
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Not being able to deliver on what was expected of you warrants an apology - even if there were other factors contributing to the situation.
An apology demonstrates that you accept responsibility for your role in the situation.
Acknowledge your mistakes and be willing to learn from them. Share exactly how you will avoid this same problem in the future.
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The content of an apology is only half the battle. The delivery matters as well. If you mumble, avert eye contact, or stand in the corner with your arms crossed, it won’t matter what you say.
No matter how much damage was done, a sincere apology restores faith.
Saying you’re sorry is uncomfortable. It can be hard to admit your shortcomings and acknowledge your mistakes. But taking responsibility is the key to restoring trust.