Learn more about personaldevelopment with this collection
How to build trust in a virtual environment
How to manage remote teams effectively
How to assess candidates remotely
Avoid Qualifiers
Prefacing your explanation with things like, “I don’t want to sound like I’m making excuses, but…” can send the wrong message.
Jump right in with the information that's relevant and important.
90
309 reads
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Move On
Acknowledge your mistakes and be willing to learn from them. Share exactly how you will avoid this same problem in the future.
99
405 reads
Apologize
Not being able to deliver on what was expected of you warrants an apology - even if there were other factors contributing to the situation.
An apology demonstrates that you accept responsibility for your role in the situation.
96
211 reads
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I don’t practice to make perfect, and I don’t memorize. If I did either, I’d sound like a robot, or worse, like a person trying very hard to say things in an exact, specific, and entirely unnatural style, which people can spot a mile away. My intent is simply to know my material so well that I’m ...
SCOTT BERKUN
Savor the little things
It’s very easy to notice everything that’s going wrong around you. But it’s also very important to pay attention to the good things.
Ask yourself every day: What can I be grateful for right now? What do I have in my life that I cherish? What small things can I enjoy today?
Avoid tension and build rapport
This underscores the importance of starting on the right foot. If you upset the person you’re trying to help, they’ll wall themselves off.
It's important to use empathy, but don’t get too friendly. Take a careful balance between making someone like you and assert...
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