Avoid Qualifiers - Deepstash

Avoid Qualifiers

Prefacing your explanation with things like, “I don’t want to sound like I’m making excuses, but…” can send the wrong message.

Jump right in with the information that's relevant and important.

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IDEAS CURATED BY

mrfrost

I control my emotions, not the other way around.

The idea is part of this collection:

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SCOTT BERKUN

I don’t practice to make perfect, and I don’t memorize. If I did either, I’d sound like a robot, or worse, like a person trying very hard to say things in an exact, specific, and entirely unnatural style, which people can spot a mile away. My intent is simply to know my material so well that I’m ...

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Avoid tension and build rapport

Avoid tension and build rapport

This underscores the importance of starting on the right foot. If you upset the person you’re trying to help, they’ll wall themselves off.

It's important to use empathy, but don’t get too friendly. Take a careful balance between making someone like you and assert...

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