- Put aside your feelings so that you can concentrate only on the other person’s perspective.
- Use open ended questions that can help you draw out the interests and motivation that the person may not be verbalizing.
- Be clear about your own position and the weaknesses it has.
- Remove any personal intentions you may have, so as not to project them on to the other person.
- Using what you know about the person, their background, their mood, their intentions and expectations, imagine how they are seeing the current situation.
- Validate their position by paraphrasing back to them what you think their position is.
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