Honor the Interpersonal
When sensitive topics arise, the natural response for some managers may be to lean out of their team relationships. The belief is that the fewer conversations we have, the fewer land mines we will hit and the safer we all will be.
Although managers can't solve all of the world's problems, they can provide the only neutral ground that some people have. Managers can listen to what people can't say to their families or their coworkers. And listening, even if there are no great solutions, can help clear the air so employees can focus effectively on work.
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Understanding the importance of decision-making
Identifying biases that affect decision-making
Analyzing the potential outcomes of a decision
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