How to deal with conflicts
- In an argument or in a heated situation, keep calm and watch out for your first reaction. It may be you at your worst.
- In an argument, look for areas of agreement.
- Show respect for the other person’s opinions. Never say, ‘You’re wrong directly.
- If you are wrong, admit it quickly and emphatically.
- Say ‘If I were you I would undoubtedly feel just as you do.’ An answer like that will soften people.
- Talk about your own mistakes before criticising the other person.
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