The conflict resolution method
This method works well for conflicts involving values and intense emotions.
- Engage with the other respectfully. Respect involves how you look at the other person, how you listen, your tone of voice, and word choices.
- Listen fully until you understand the other side, the content of the other person’s ideas, what it means for them, and their feelings about it.
- Verbalize your feelings, views, and needs. Assertive communication works well at this stage. However, this is not always necessary. When you make a statement, be brief and truthful, but avoid loaded words. Show your feelings.
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- Make sure your body reflects confidence: stand up straight, look people in the eye, and relax.
- Use a firm, but pleasant, tone.
- Don’t assume you know what the other person’s motives are, especially if you think they’re negative.
- When in a discussion, don’t forget to li...
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