Don't Lie – Be True to Who You Are, While Also Being Respectful
- Being stuck on an endless call-transfer loop from department to department can be frustrating. But don't lose your cool. You can show your annoyance without blowing up.
- Remind the representative you're not angry with them personally, and say something like: I'm really frustrated. I just want to tell you what's been my experience so far!
- It should go without saying – but remember to be nice! Lying or screaming isn't going to get you what you want.
- You are trying to show empathy and get empathy in return. When you need to move somebody emotionally, then you can move what their decisions are.
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