• Being stuck on an endless call-transfer loop from department to department can be frustrating. But don't lose your cool. You can show your annoyance without blowing up.
• Remind the representative you're not angry with them personally, and say something like: I'm really frustrated. I just want to tell you what's been my experience so far!
• It should go without saying – but remember to be nice! Lying or screaming isn't going to get you what you want.
• You are trying to show empathy and get empathy in return. When you need to move somebody emotionally, then you can move what their decisions are.

If you're met with a wall of business-sounding script from the representative, try to remind them that you're both humans. Use the representative's name when you talk to them. You can even mention what's around your surroundings to give them a brief glimpse into your life.

Now that's two hu...