The ability to develop and maintain good relationships, communicate clearly and manage conflict in stressful situations.
Emotions are highly contagious. If someone talks to you in an angry tone and you can keep your calm, it is highly likely that the other person will start to calm down.
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Emotional Intelligence explains the importance of emotions in your life, how they help and hurt your ability to navigate the world, followed by practical advice on how to improve your own emotional intelligence and why that is the key to leading a successful life. (Check it out)
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The emotionally intelligent person knows how to stay calm during stressful situations.
They don't make impulsive decisions and understand that in times of conflict the goal is a resolution.
When emotions start to take over, remind yourself that the more in control you are of your emotions, the better you'll be able to deliver the message.
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