Learn more about communication with this collection
How to ask open-ended questions
How to avoid awkward silences
How to show interest in others
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MORE IDEAS ON THIS
Trust is a key factor in helping people connect with each other through conversation. We often make snap decisions and assessments about the person we are talking with and this involves identifying whether we think we can trust them.
This can happen within 0.07 ...
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When you trust people, you’re more likely to listen to them. When you don’t trust someone, your brain shuts down and it’s harder for you to pay attention.
The amygdala (the emotional center of the brain) is activated when someone doesn’t have faith in another person; t...
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"Change brings with it uncertainty, and uncertainty triggers fear. As leaders learn to reduce fear and increase trust within their organizations, they lay the foundation for higher-level conversations, where opportunities for greater innovation, collaboration, and succ...
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"Conversations are ‘rituals’ we embed into our culture and our relationships, and which give us a way to successfully structure our engagements with others… each ritual has a place and each enhances or impedes communication and engagement… Conversational rituals are what we do when we talk."
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According to scientists, a person’s brain shuts down rational thinking when they’re faced with a perceived threat. This is called an “amygdala hijack.” When this happens, you should be aware that your brain has shut off rational thinking and try some alternative reactions.
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They happen when we are seeing the situation from our own individual perspective rather than seeking to understand the other person’s point of view.
For example:
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“To get to the next level of greatness depends on the quality of our culture, which depends on the quality of our relationships, which depends on the quality of our conversations. Everything happens through conversations!”
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CURATED FROM
IDEAS CURATED BY
Related collections
Other curated ideas on this topic:
Show the other party empathy. Validate their concern and give them your full attention.
Above all else, people want to know they are being heard. Every argument is about "Did you see me? Did you hear me?"
Sometimes it's best to let your customers do the retaining for you. Many companies are building communities around their brands and products, enabling customers to connect and share questions and experiences. For example, a company that sells baby products can create a Facebook page for parents t...
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