Interpersonal conflict is almost always due to people:
Prove to people that you have heard them by summarizing what you just said back to you until they say “that’s right!” Once you assure them that you’ve heard them, then, and only then, will they be open to what you have to say in response.
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Similar ideas to Conflict Resolution
You can use the white flag, as in car racing, to indicate “they have one more lap and then it’s over."
Acknowledge what you’ve heard — “Gosh, it sounds like you really have a passion for skiing,” and then give someone a warning that the conversation is almost over. For exa...
Paraphrase what the person has said back to you.
When we reflect back what another person is saying, we are making them feel heard and understood. When people feel genuinely heard, they feel connected.
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