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Interpersonal conflict is almost always due to people:
Prove to people that you have heard them by summarizing what you just said back to you until they say “that’s right!” Once you assure them that you’ve heard them, then, and only then, will they be open to what you have to say in response.
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If you want the most effective and efficient decision-making process, require that anyone who wants to discuss an issue write it up, along with the desired solution, ahead of time.
Two ways to do this:
The hard way: Write an extraordinarily thorough analysis from the ...
Zone of incompetence: other people do better than you
Zone of competence: you can do it just fine, but others are just as good as you
Zone of excellence: things you are better at than others. You will want to keep doing these things, ...
Areas of Responsibility:
The Three Methods:
Target is 3 objectives with 3 key results for each.
The Objective: Where do we want to go? Not necessarily measurable
Key Results: How do we know that we’re getting there? These should be measurable.
Inefficient leaders waste a lot of time reaching out about, or responding to, one-off issues in real-time. A much more efficient method is to batch your issues and discuss them all at once.
Check email only twice a day: morning and afternoon.
Schedule two hours each day to work on yo...
Every successful large company uses a system of “Objectives and Key Results(OKRs)”.
Seeds : Seeds are generated from word-of-mouth, usually from customer referrals or prior relationships.
Nets : Nets are generated from your marketing, such as events, SEO, white papers, and ad campaigns. They are called Nets because you are going for “quant...
Diplomatic Services operational officer
What to do when you are CEO.
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You can use the white flag, as in car racing, to indicate “they have one more lap and then it’s over."
Acknowledge what you’ve heard — “Gosh, it sounds like you really have a passion for skiing,” and then give someone a warning that the conversation is almost over. For exa...
Let them fully state their point of view about the issue/conflict/problem without interruption. What do they feel people misunderstand about them? What do they want or expect from others?
The idea is to remain as neutral as possible. Just listening may be enough to allow some...
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