The first words you write are the first draft. Writing is thinking. You'll rarely know what exactly you want to say when you start writing.

The time you put into editing, reworking and refining turns your first draft into a second draft, and then into a third. If you keep refining it o...

Spending your life helping others is a life well spent. While this is generally true, it gets tangled up with issues of guilt and self-esteem.

If you think you should be helping more, you are probably better of doing something you're passionate about. That way, you kindle a fire ...

There is a delicate balance between working in a familiar way, and breaking out of this to set a better way of working.

Try to do something new without properly testing it with users, and you risk creating a ‘new’ way of working that is unusable because users have no prior experience of it....