Learn more about communication with this collection
Conflict resolution
Motivating and inspiring others
Delegation
Consequences
Mean-spirited people need someone in their life to tell them they're contemptible.
In the very short-term, it might seem to your advantage to let someone feel like dirt. However, in most situations, we actually need collaboration and should be givers rather than takers. By being an asshole, you might be destroying your organization by driving out the best people, undermining their productivity, creativity, and so on.
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Dealing with your peers
Your chances of getting rid of assholes that are colleagues or peers are higher. A simple strategy is to freeze them out. Don't invite them to events or gatherings. Shun them politely and smile if necessary, but otherwise, just ignore them.
Sometimes you have to speak to them in a language ...
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How to deal with rude people
- If the person is unaware that they act like a jerk, have a backstage conversation and gently inform them that they've crossed a line.
- If someone is treating you like dirt because they believe that's how to get ahead, get out of there.
- If you are stuck in your situation, bu...
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Take responsibility
Some people are so thin-skinned that they think everyone is offending them when it's nothing personal. Other people are objectively treated like dirt everywhere because they're doing something to prompt that punishment.
We've got to take responsibility.
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Check your own tendencies
- Sleep deprivation can turn you into your worst version.
- If you're tired and in a hurry, you are more likely to misbehave.
- If you have an excess of power in a situation, you're at risk.
Be self-aware and honest about yourself. Rely on people around you to tell you ...
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Reciprocation in the workplace
Organizational psychologist Adam Grant lays out three key reciprocation styles found in the workplace:
- Takers see the world as a hypercompetitive rat race. Since they assume that no one else will look out for them, they place their own interests first and last.
Manipulation
... is an emotionally unhealthy psychological strategy used by people who are incapable of asking for what they want and need in a direct way, to control someone or something to their advantage, often without anyone knowing it.
Make Strangers Feel At Ease
If you tell someone you are leaving in a minute, they are relaxed and open to listening to you, but if you are at a bar and offer a drink to someone, their shields go up. Tell them when you are leaving, upfront.
If the approach is preceded by inquiring politely if they hav...
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