Ideas from books, articles & podcasts.
These expectations, values and beliefs are all based on our past experiences.
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If you want to avoid offending someone, you can start by seeing the problem with the other person's point of view and finding out the root cause of the problem, understanding that there may be:
Taking offence is an experience of negative emotions triggered by a word or deed which conflicts with what is expected or believed to be correct, suitable, moral and acceptable behaviour.
This feeling of being offended is deeply rooted in our expectations, which are usually f...
Believing in our values forms our identity and provides us with a sense of entitlement to feel offended because we feel these 'sacred' values should be respected.
This is amplified by being exposed to a lot of different points of view on social media.
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Most of us have felt offended at a remark. However, we have probably also experienced the shock of finding out that others were offended by our comments, even if we had no intention of hurting them.
We take offense at explicitly rude language directed at us. We also take offense a...
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Being assertive means learning to manage your energy, plan your approach and craft your message in a way that maximizes potential for the other person, to be open to receiving and accepting it.
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ll of us have heard tips for “netiquette” – those helpful hints for avoiding offense or miscommunication in the messages we send. But neither good intentions nor perfect email etiquette will necessarily avoid problems.
This is because email readers are often subject to wha...
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