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A Guide to Managing Your (Newly) Remote Workers

Improving Engagement And Productivity

A few specific, research-backed steps that can be taken to improve the engagement and productivity of remote employees:

  • Establishing Structured Daily check-ins, by establishing a daily call or touchpoint.
  • Providing several different communication technology options, using virtual communication tools like Slack, Zoom, Microsoft Teams etc., and making use of video conferencing.
  • Establishing clear rules of engagement for communicating with the coworkers or the managers, according to the levels of urgency.
  • Providing opportunities for remote social interaction by talking about non-work activities, thereby reducing the feeling of isolation among remote workers.
  • Offering encouragement and emotional support by listening to the workers, acknowledging their stress, and keeping their needs and issues in focus.

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A Guide to Managing Your (Newly) Remote Workers

A Guide to Managing Your (Newly) Remote Workers

https://hbr.org/2020/03/a-guide-to-managing-your-newly-remote-workers

hbr.org

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Key Ideas

Working Remotely

There is ongoing turbulence in the workplace due to the uncertainties provided by the new virus, resulting in a whole lot of people working from home. Normally the work-from-home policies are established in advance, and employees are trained for the same, but current circumstances are not allowing for any transition time.

Common Challenges of Remote Work

Even high-performing employees can face a decline in job performance and engagement when working remotely. This can be due to:

  • Lack of face-to-face supervision, which leads to a two-way communication gap and even mistrust.
  • There is a delay in the procurement of information as remote workers aren’t able to sense the atmosphere and real-time events at the workplace, leading to a lack of ‘mutual knowledge’.
  • A sense of isolation among remote workers, leading to a feeling of less belongingness within the organization.
  • Distractions at home due to unplanned work-from-home transition, with employees balancing childcare and many other responsibilities along with work.

Improving Engagement And Productivity

A few specific, research-backed steps that can be taken to improve the engagement and productivity of remote employees:

  • Establishing Structured Daily check-ins, by establishing a daily call or touchpoint.
  • Providing several different communication technology options, using virtual communication tools like Slack, Zoom, Microsoft Teams etc., and making use of video conferencing.
  • Establishing clear rules of engagement for communicating with the coworkers or the managers, according to the levels of urgency.
  • Providing opportunities for remote social interaction by talking about non-work activities, thereby reducing the feeling of isolation among remote workers.
  • Offering encouragement and emotional support by listening to the workers, acknowledging their stress, and keeping their needs and issues in focus.

SIMILAR ARTICLES & IDEAS:

Early times

Before the Industrial revolution, everyone worked out of their home and sold their goods from there. With the Industrial Revolution came the need for automation and factories, and employ...

From factories to cubicles to WiFi

Just after WW2, there was a rise in corporate headquarters and larger office spaces and cubicles. During this time, the 8-hour workday was established.

Then came the advancements in computers and technology that lead to remote workers of today. The internet and public WiFi allowed employees to do everything they would in their cubicle, but outside the office. They can also work all hours of the day.

Remote work is common

4.3 million people currently work from home in the United States at least half of the time, and this figure has grown by 150% in the last 13 years.  

Remote workers tend to have higher engagement rates and higher productivity levels. Once they switch to remote work, they rarely want to become office bound again.

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22% of Americans work from home

.... while nearly 50% are involved with remote or virtual team work.

This continuing shift calls for a new range of behaviors and skills.

Communication challenges for remote teams

  • Body language. Even when we share the same space, the tone of a text or of an email is left wide open to interpretation and can generate anxiety.
  • The delay between our messages can often postpone or hide emotional reactions to our comments. Lacking an immediate response, we can become distracted, second-guess ourselves, or even grow frustrated with our teams.

3 types of distance in remote teams

  • Physical (place and time)
  • Operational (team size, bandwidth and skill levels)
  • Affinity (values, trust, and interdependency).

The best way for managers to drive team performance is by focusing on reducing affinity distance.

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The shared context

For the whole idea of remote work to actually work, you have to develop a remote culture for your team.
And that means having a shared context: everyone plays by the same rules, you have to ...

Working from home misconceptions

Working from home does not mean you are a remote worker. For a lot of people “working from home” is synonymous with not really working, but instead sitting at home in comfy clothes and doing anything but working. Because no one is really watching you.

Rules for remote work

  • Assume remote, even if you have only 1 person that is not coming to the office. So make sure to share all the information from meetings in a written format.
  • Have a private, quiet, dedicated space for working in your home. Preferably with a door that closes.
  • Have the right digital equipment.
  • Over-communicate.
  • Make sure you get to actual meet your colleagues face to face.
  • Have a time overlap with your team.

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