Learn more about corporateculture with this collection
How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Duties Of Customer Service
Specific duties will vary depending on the company and industry where you work, but they may include:
- Answering customer questions about the company, products, or services
- Resolving customer complaints
- Directing customers to the right department or supervisor
- Taking orders or processing payments
- Making changes to customers' accounts
- Handling returns and exchanges
- Addressing billing concerns
- Keeping records of customer interactions
- Selling products and services
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MORE IDEAS ON THIS
6 tips for customer service representative
- Develop your workplace skills.
- Build your computer skills.
- Consider certification.
- Train for a particular industry.
- Take a communication course.
- Practice for your interview.
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Customer Service Representative
Customer service representatives play a key role in company success by directly helping customers.
Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer ...
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100 reads
Other Points
- CSR should not give misinformation or should not forget to give any information if they do they will get ZTP(Zero Tolerance Policy)
- CSR should be intended on call with smile and should be active on call everytime
- CSR should maintain their volume calm and not too fast or slow
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Hidden Parts
What are some hidden things which should be known to others:
- CSR should not customer say any bully or wrong things even if the customer is saying
- CSR should know that customer is good and because of them business is running
- The whole call is being recor...
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65 reads
CURATED FROM
IDEAS CURATED BY
I like to motivate and give advice to others. I want that everyone should be successful in their career with their skills and passion...
Related collections
Other curated ideas on this topic:
Customer experience vs customer service
They do get mixed up a lot. But there is a very important distinction.
- Customer service is part of the broader customer experience. Customer experience means all of the interactions a customer has with a brand and how they feel about those interactions (the people yo...
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