Learn more about corporateculture with this collection
How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Hidden Parts
What are some hidden things which should be known to others:
- CSR should not customer say any bully or wrong things even if the customer is saying
- CSR should know that customer is good and because of them business is running
- The whole call is being recorded of the conversation between CSR and customer but it is for quality purpose and not with the perspective of customer talking
- CSR should do finish their conversation in less minutes if they take more minutes they will hear from their seniors (TL, Manager)
- CSR cannot be silent on call by any chance if they do that is fatal call
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65 reads
MORE IDEAS ON THIS
Duties Of Customer Service
Specific duties will vary depending on the company and industry where you work, but they may include:
- Answering customer questions about the company, products, or services
- Resolving customer complaints
- Directing customers to the right department or supervisor
- T...
7
85 reads
6 tips for customer service representative
- Develop your workplace skills.
- Build your computer skills.
- Consider certification.
- Train for a particular industry.
- Take a communication course.
- Practice for your interview.
5
84 reads
Customer Service Representative
Customer service representatives play a key role in company success by directly helping customers.
Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer ...
5
100 reads
Other Points
- CSR should not give misinformation or should not forget to give any information if they do they will get ZTP(Zero Tolerance Policy)
- CSR should be intended on call with smile and should be active on call everytime
- CSR should maintain their volume calm and not too fast or slow
5
68 reads
CURATED FROM
IDEAS CURATED BY
I like to motivate and give advice to others. I want that everyone should be successful in their career with their skills and passion...
Related collections
Other curated ideas on this topic:
Help-rejecting complainers want to feel heard
Don't try to challenge their belief system. The best thing to do is to over-validate their position but without any trace of sarcasm. For example, "Your boss should be fired. It's terrible that there's absolutely nothing you can do to make things better."
Once th...
Ask Questions
Ask your contacts in any new environment.
- Are there sensitive topics that I shouldn't discuss without talking to you first?
- Can you draw an organizational chart for me?
- Who should my main point of contact be for this project?
Remote decision making
I asked several top managers from various industries what are the pros and cons of the remote decision-making process. The fact that they identified several disadvantages and talked more about each can be a sign that the process is neither optimal nor qualitative.
+ All the...
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