Hidden Parts
What are some hidden things which should be known to others:
- CSR should not customer say any bully or wrong things even if the customer is saying
- CSR should know that customer is good and because of them business is running
- The whole call is being recorded of the conversation between CSR and customer but it is for quality purpose and not with the perspective of customer talking
- CSR should do finish their conversation in less minutes if they take more minutes they will hear from their seniors (TL, Manager)
- CSR cannot be silent on call by any chance if they do that is fatal call
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I like to motivate and give advice to others. I want that everyone should be successful in their career with their skills and passion...
The idea is part of this collection:
Learn more about corporateculture with this collection
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