Although Slack also runs on Slack, the company had a work-at-office culture. As the company closed its offices in March, the executive made a series of decisions to make its mission clearer: Slack would take care of its people first during this crisis. In turn, those employees would take care of their customers.
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In the case of Paypal, the business model drive its mission. But, while fulfilling their mission, they missed something going on inside their company. Although they ensured to pay above-market salaries and offered generous benefits, it was inadequate for some people.
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