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Slack makes it possible for tens of millions of employees to have online conversations, ask questions, share information, make decisions. The platform reproduces the culture of the open-plan office by combining smartphone text messaging with the ability to separate and chronicle streams of workplace communication.
In 2020, there was an increase in number of people working from home and universities canceled in-person classes. Monday, March 9, 2020, Slack’s worldwide connected users hit an all-time high.
Investors had been wary of Slack since it went public in June 2019 because of its slowing growth, lack of profitability, and competition from Microsoft's competing product called Teams.
But as business swerved to avoid contagion, people were flocking to Slack's product to cope with disaster. Slack became a critical service, like Wi-Fi or electricity.
Although Slack also runs on Slack, the company had a work-at-office culture. As the company closed its offices in March, the executive made a series of decisions to make its mission clearer: Slack would take care of its people first during this crisis. In turn, those employees would take care of their customers.
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Staying home during the pandemic helps prevent health systems from being overloaded.
Overloading hospitals can likely be averted with protective measures like closing schools, canceling mass gatherings, working from home, self-quarantine, self-isolation, avoiding crowds. All these keep the virus from spreading fast.
If and when you return to your office after the pandemic, you'll probably notice some changes.
Before the pandemic, only 4 percent of the US workforce worked from home at least half the time. However, the trend of working from home had been gaining momentum for years.
It is estimated that within a couple of years, 30% of people will work from home multiple days per week.
Accept that you have to put in place remote work systems, even if more than half of your employees ultimately revert to office-based work.
Intentionally design for the same interactions that would otherwise happen if people were in the office.
Your people need to feel your presence as a leader as they will have fewer opportunities to see you face to face when they work remotely.