With remote work on the rise, the use of electronic communication has allowed incivility to thrive.
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The single biggest mistake companies can make is to opt to be remote-friendly instead of remote-first. Companies often accept the idea that remote is the future of work without creating an inclusive culture to ensure it works for everyone.
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Electronic communication is efficient, but it's detached. Sitting at a computer screen, the need for tact and a respectful tone disappears.
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