4A Feedback Guide
A culture of candor does not mean that you can speak your mind without concern for how it will impact others:
Giving Feedback:
- AIM TO ASSIST: Feedback must be given with positive intent. Giving feedback in order to get frustration off your chest, intentionally hurting the other person, or furthering your political agenda is not tolerated.
- ACTIONABLE: Your feedback must focus on what the recipient can do differently.
Receiving Feedback
- APPRECIATE: When you receive feedback, you need to fight going defensive and instead ask yourself, “How can I show appreciation for this feedback by listening carefully & not get angry?"
- ACCEPT OR DISCARD: You are required to listen and consider all feedback provided. You are not required to follow it. Say “thank you” with sincerity. But both you and the provider must understand that the decision to react to the feedback is entirely up to the recipient.
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