Step-by-Step: How to Give and Receive Feedback at Work
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And we remember criticism strongly but inaccurately. But although criticism is more likely to be remember incorrectly, we don’t often forget it - almost everyone remembers negative things more strongly and in more detail.
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Imagine an art director giving feedback to an animator on some sketches for Pixar’s next blockbuster movie and instead of saying something like “but the characters expression is all wrong,” they’ll frame it using more encouraging and creative words like and or what if: “what if we could make their expression more (enthusiastic, brazen, etc).”
Normally people react with caution and fear towards negative feedback, but it is much better than no feedback at all.
Informing the colleague/subordinate/client/customer or individual about something that is not working, is always beneficial, and builds transparency and trust.
The fundamental goal of giving feedback is to help the person you’re giving it to. They should realize that you are not trying to make them feel bad, and this is an exercise to help make them better.
How it impacts each individual is going to be different so a tailor-made approach is required.
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However needed it may be, people often view criticism as hurtful and feel attacked. And that puts them on the defensive, meaning they won’t be able to truly absorb what’s being criticized.
That’s why constructive criticism is a helpful skill to develop when dealing with other people. Knowing how to do it drastically affects how the message is received.
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Sharing and receiving feedback is necessary for improvement. If you have ideas on how someone can improve, don’t hold your ideas back, share your criticism constructively.
Of course, be sensitive to others’ feelings and offer feedback when you feel the other person is ready to take it. Else, you may come across as imposing your views on others, especially if you repeatedly tell them what to do without them requesting it.
Also known as PIP (Positive-Improvement-Positive), it consists of “sandwiching” a critic between two positive comments in the following manner:
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Happiness and satisfaction are subjective concepts – while for some of us monetary benefits can be equated with job satisfaction, some might strive for recognition of their hard-work and los...
In a fundamental sense, workplace happiness comes when:
Happy employees are compulsory for a growing business.
A study on organizational success revealed that employees who feel happy in the workplace are 65% more energetic than employees who don’t. They are two times more productive and are more likely to sustain their jobs over a long period of time.
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... is not the best thing to happen at work. It normally leads to a racing mind, emotional discomfort and increased blood pressure.
We may try to defend ourselves, or brush aside the feedba...
Unless it is completely uncalled for, negative feedback generally has the intention of informing us about our areas of improvement. If feedback isn’t provided, you may not grow and improve. If no one tells you that you are doing something wrong, you will keep doing it wrongly forever.
Providing timely feedback may be a sign that the manager cares and wants you to improve.
One should not be defensive when provided with negative feedback, and understand that it is for our own good.
One needs to act on the feedback by approaching it from a neutral and objective standpoint, not taking it as a personal attack. Instead of reacting, just pause and listen. Reflect on the feedback, giving yourself some time and space to respond with a level head.
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"Sandwiching" your critique between two positive things about the person's softens the blow, and avoids it coming off like an attack. The mix of positive and negative makes people more likel...
Keep your criticism to your observations, and the impact they have. Don't try to fix the problem, just identify it.
Offer to help fix the problem, and to support the solution that the other person comes up with. Unless you know how to do the work your coworker is doing, don't try to solve it for them—they'll ignore your feedback and you.
The point of your criticism is to help someone improve, or to correct a problem, and your feedbacks should carry that message. If you’re doing anything but that, reevaluate whether you actually have legitimate criticism to give, or you just need to talk to someone.
Offer positive and specific suggestions to alleviate the issue at hand, or identify the problem clearly without talking about the person, just the issue.
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Successful people give up all the time. If something is not working, smart people don’t repeat it endlessly. They revise. They adjust. They quit.
Just like the saying goes...
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