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How to Assess Emotional Intelligence During the Interview Process
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Questions to Assess the Emotional Intelligence of a Candidate
- Emotionally intelligent people are good at understanding and managing their emotions. They are also empathetic and good at handling others' emotions
- Act as you don't understand what he's saying, and observe his reaction. Emotionally intelligent people remain patient and calm when faced with a communication challenge.
- Emotionally intelligent people know and admit when they need help.
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Use assertive communication
Assertive communication allows us to take responsibility for ourselves and our actions without judging or blaming other people.
Emotionally intelligent people know how to communicate ...
Respond instead of reacting
The emotionally intelligent person knows how to stay calm during stressful situations.
They don't make impulsive decisions and understand that in times of conflict the goal is a resolution.
Utilize active listening skills
Emotionally intelligent people make sure they understand what is being said before responding.
They also pay attention to the nonverbal details of a conversation. This prevents misunderstandings, allows the listener to respond properly and shows respect for the person they are speaking to.
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The 5 components of EI
- Self-Awareness: understanding of one’s emotions.
- Self-Regulation: it frees us from being prisoners of our feelings.
- Motivation: having an ...
There are 3 types of empathy
- Emotional empathy: “You feel awful? Then I feel awful too!”
- Cognitive empathy: “I understand that you are feeling awful. That must suck.”
- Compassion: “You feel awful? I feel for you. How can I help?”
Compassion is what we focus on for emotional intelligence.
Emotional intelligence
It's the ability to accurately perceive your own and others’ emotions, to understand the signals that emotions send about relationships, and to manage your own and others’ emotions.
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Avoiding talking about your feelings
People with very low emotional intelligence will refuse to talk about their feelings because they aren't good at it. They may use vague language to describe how they feel, such as "I'm...
Judging your own feelings
Emotions like fear or sadness feel bad. People with low emotional intelligence criticize themselves, thinking it is wrong to feel afraid. Or shameful to feel sad.
People with high emotional intelligence understand that if something feels bad doesn't mean it is bad. They treat themselves with compassion and kindness when they feel this way.
Trying to control your emotions
People with low emotional intelligence think they have to solve difficult emotions. They try to get rid of any painful feelings.
Emotionally intelligent people see emotions as messengers. They validate them even if they don't like the content of the message.