Ideas from books, articles & podcasts.
The North Star Metric (NSM) is a powerful concept that has emerged in recent years from Silicon Valley companies with breakout growth. It helps teams move beyond driving fleeting, surface-level growth to instead focus on generating long-term retained customer growth.
The North Star ...
To uncover your North Star Metric you must understand the value your most loyal customers get from using your product. Then you should try to quantify this value in a single metric.
There may be more than one metric that works, but try to boil it down to a single N...
When growth is broken down to actual value delivered to customers it becomes clear that this is not just a marketing responsibility.
Most teams within an organization play some role in delivering value to customers. Sales and marketing attract new customers int...
Once you understand your North Star Metric, it’s important to document the variables that work together to move this metric. These variables generally include parts of the customer lifecycle such as new user signups, new user activations, and improving engagement/retention of use...
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Whether you’re new to objectives and key results (OKRs) or just brushing up, this stash aims to help you feel more confident about driving your product team toward clear, measurable outcomes in 2021
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