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Manage Your Emotional Culture

hbr.org

Cognitive culture vs emotional culture

  • When people talk about corporate culture, they’re typically referring to cognitive culture: the shared intellectual values, norms, artifacts, and assumptions that serve as a guide for the group to thrive.
  • The other critical part is what we call the group’s...

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... even if it’s one of suppression.

Emotional culture is rarely managed as deliberately as the cognitive culture—and often it’s not managed at all. Companies suffer as a result. 

Research shows that emotional culture influences employee satisfaction, burnout, tea...

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Some companies have begun to explicitly include emotions in their management principles. But to get a comprehensive read on an organization’s emotional culture and then deliberately manage it, you have to make sure that what is codified in mission statements is also enacted in daily organizationa...

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