The Future of Learning: It's in the Flow

Workflow learning simply means having the ability to access an answer or a short piece of learning content that doesn’t disrupt your workflow quickly and easily. Workflow learning is commonly referred to as learning in the flow of work – it was originally coined by Josh Bersin two years ago and has since taken the L&D world by storm.

The main point to remember about workflow learning is that learning takes place almost simultaneously as the employee is still working.

First, the learning content must be easily accessible. This means that the information being sought after is easy to find.

In addition to accessibility, content must always be available on any device, and at any time of day.

One last component to workflow learning that cannot be overlooked is relevancy and engagement. This ensures a positive learning experience and maximum retention of the information.

These three key components – accessibility, relevancy and engagement, and time of need – are the primary driving forces of workflow learning.