But we can control our reactions to those feelings.

By increasing our awareness of emotions and their effects, and then focusing on our thoughts, we can learn to manage our emotional reactions effectively.

• The pause button. Create a habit of thoughtful action. Train yourself to take a moment to stop and think before you act or speak.
• Volume control. Train yourself to recognise when your volume is starting to go up.
• The tuning dial. As you'd change the film ...